Refund and Cancellation Policy

Website: eScience — www.escience.lk
Service Provider: eScience, operated through WINNS INTERNATIONAL
Contact Number: 077 777 1428
Business Address: No. 178/7, Colombo Road, Kurunegala, Sri Lanka

Last Updated: 21 October 2026

1. Introduction

At eScience, we are committed to providing quality Science education and a convenient learning experience for students. This Refund and Cancellation Policy explains the conditions applicable to payments made for our online and physical classes, recorded lessons, educational resources, and other learning services.

By making a payment through our website or another authorized payment method, you acknowledge that you have read this policy.

2. Services Covered

This policy applies to payments for services offered through eScience, including:

• Monthly Science class fees.
• Online and live classes.
• Physical classroom lessons, where available.
• Recorded lessons and educational videos.
• Downloadable study materials and revision notes.
• Access to student dashboards and learning resources.
• Other educational services offered through our platform.

The applicable fee, service duration, and access conditions will be communicated to students or their parents or guardians before payment.

3. Monthly Class Payments

Monthly class fees are payments for access to the relevant classes and learning services during the applicable period.

Students and parents should confirm the selected grade, subject, class schedule, applicable monthly fee, and payment period before completing a transaction.

Unless otherwise stated, monthly class fees cover the specified class period and do not automatically entitle the student to a refund for unused classes, missed lessons, or a change of personal circumstances.

Where a class is cancelled or a service cannot be provided by eScience, we may arrange a replacement class, provide an extension, or consider an appropriate refund depending on the circumstances.

4. Eligible Refund Requests

Refund requests may be considered in the following circumstances:

• Duplicate payments: A student or parent has accidentally paid twice for the same class period or service.
• Incorrect charges: An incorrect amount has been charged due to a verified billing or payment-processing error.
• Payment completed but service unavailable: A successful payment has been received, but access to the purchased service has not been provided and the problem cannot reasonably be resolved.
• Cancellation by eScience: A paid class or service is cancelled by eScience and no reasonable alternative arrangement is available.
• Other legally required refunds: A refund may be provided where required by applicable law.

Each request will be assessed individually.

5. Circumstances Where Refunds May Not Be Available

Subject to applicable law, refunds will generally not be provided solely because:

• A student changes their mind after purchasing a service.
• A student chooses not to attend scheduled classes.
• A student misses a class without an arrangement for a replacement.
• A student does not use available recorded lessons or study materials.
• A student experiences connectivity, device, or other technical problems on their own side.
• A student is dissatisfied with academic results despite the educational service being delivered as described.

This section does not exclude refunds or other remedies required by law or appropriate where eScience has failed to provide the service purchased.

6. Digital Learning Materials

Access to recorded lessons, downloadable materials, and other digital resources may begin after payment confirmation.

Where digital content has already been accessed or downloaded, refund eligibility will depend on the nature of the issue, the conditions communicated before purchase, and applicable law.

7. How to Request a Refund

To request a refund, please contact eScience and provide:

• Student's full name.
• Registered mobile number.
• Grade and subject.
• Payment date and amount.
• Transaction reference or receipt.
• Reason for the request.

Contact us on 077 777 1428 or visit our business address listed above.

Please submit the request as soon as reasonably possible after identifying the issue.

8. Refund Review and Processing

We aim to review refund requests and respond within five business days.

If a refund is approved, it will generally be processed through the original payment method where possible. The time taken for the funds to appear in the account depends on the payment gateway, bank, or other payment provider.

Additional information may be requested to verify a transaction or prevent unauthorized refunds.

9. Payment Processing Charges

Any applicable payment-processing charges or deductions will be handled in accordance with the payment provider's rules and applicable law. Any permitted deduction will be communicated where required.

10. Contact Information

For refund requests or payment-related concerns:

eScience
WINNS INTERNATIONAL
No. 178/7, Colombo Road, Kurunegala, Sri Lanka
Telephone: 077 777 1428
Website: https://www.escience.lk/

We aim to handle all refund requests fairly and transparently.